During project delivery
We aim to keep our day-to-day communication via Teamwork. Teamwork is a project management software that allows anyone to create messages and easily share files. The reason is that information can be easily accessed within Jobiqo, as all of our developers can see our conversations as well. As opposed to emails, Teamwork allows great transparency and flexibility, for example, if points of contact are absent and a quick reaction is needed. Therefore, we also ask you to support us by sending messages via Teamwork instead of emails.
After the project kick-off, you will be granted access to a dedicated Teamwork space.
During the delivery of the project, we also offer weekly calls to discuss the progress of the project and clarify operational questions. We can also set up calls on demand to discuss specific workflows or more strategic aspects of this job board after the site has been launched.
After project delivery
We will migrate you to our ticketing tool Zendesk during the handover to the Customer Success Management team. Zendesk is a ticketing tool that allows us to address your concerns effectively.
To ensure that the Jobiqo team receives your inquiries promptly, please send your requests exclusively to support@jobiqo.com. Our team will prioritize your request and get in touch with you.
- To expedite the processing, we use the following priorities:
- Critical: The practical use of the contracted software is not possible or unreasonable (e.g., the job board is inaccessible).
- High: The practical use of the software is severely restricted (e.g., candidates cannot apply).
- Medium: The practical use of the software is slightly restricted (e.g., display errors).
- Low: The practical use of the software is without restriction (e.g., UX optimizations).
- Just so you know, the response times depend on the priority of your requests.
- To ensure all information is easily accessible, please create a new message for each topic.