Skip to main content

An employer canceled a subscription, what do I need to do?

  • Updated
  • ~ minute read

If you wish to change a subscription due to a cancellation, or any other reason, you can do so in two different ways:

Option 1: Access via “Subscription” (Backend)

  1. Go to the subscription overview (Path: “Commerce” > “Manage Subscriptions").
  2. Search for the organisation’s subscription and press “Edit”. Now change the end date to the desired expiration date.
  3. Save your changes

Option 2: Access via "Organisations" (Backend)

  1. Go to “Organisations”  (Path: “Organisations” > “Manage Organisations").
  2. Search the organisation and click “Edit”
  3. Now go to the tab “Subscriptions” to find all subscriptions associated with this company
  4. Now modify the information
  5. Save the changes

Image5.png

Alternatively, you could also delete the entire subscription, but please note that the history of previously assigned subscriptions would get lost.

Learn more about the different subscription types in this article: "What is a subscription and how can I sell them?"